Privacy Policy

Who this policy covers

This policy covers the Snert Studios website and enquiries about our web search optimisation, branding and AI advertising services. For questions about your information, use our contact page and mention that your enquiry concerns privacy.

Information you provide

When you contact us, we receive your name, email address, message and any optional business, website or service information you enter. Please only share information needed for your enquiry. Do not include passwords, payment details or sensitive personal information in the contact form.

Website and security information

Our website and hosting systems may process technical information such as your IP address, browser and device information, requested pages and the time of a visit. This helps operate the website, investigate errors and protect it from misuse. The contact form uses a short-lived identifier derived from an IP address to limit repeated submissions.

How we use information

We use enquiry information to respond to questions, discuss requested services, prepare proposals and manage related correspondence. We use technical information to maintain and secure the website. Where applicable privacy laws require a legal basis, processing may be necessary to take steps you request before a contract, perform a contract, meet legal obligations or pursue legitimate interests in responding to enquiries and protecting the website. Where consent is required, it may be withdrawn.

Cookies and external services

WordPress uses cookies for login and administration features. Your browser lets you inspect, block or delete cookies; blocking necessary cookies may affect these features. External resources, including fonts, may connect your browser to another provider and disclose technical information such as your IP address. If optional analytics or advertising technologies are introduced, this policy and any required consent choices should be updated before they are used.

Who may receive information

The contact form sends your enquiry to the website’s configured business email inbox. Hosting, email and website support providers may process information as part of delivering those services. Information may also need to be disclosed to meet a legal requirement or investigate misuse. Service providers may process information in countries different from your own; applicable transfer requirements depend on the providers and jurisdictions involved.

How long information is kept

Retention depends on the purpose of the information, whether an enquiry becomes an ongoing project, relevant record-keeping obligations and the need to resolve disputes or security issues. Enquiries and related correspondence should be kept only for as long as needed for these purposes. You can ask us about the retention of your particular information. The contact form’s submission-limit identifier expires after approximately one minute.

Keeping information secure

The contact form uses validation and anti-spam measures. No website, email service or transmission method can guarantee absolute security. Please avoid sending confidential material through a general enquiry form.

Your choices and rights

Depending on the laws that apply to you, you may have rights to access, correct or delete personal information, restrict or object to processing, request portability or withdraw consent. Contact us through the contact page to make a request. We may need enough information to verify your identity. Some information may need to be retained for legal or other permitted reasons. You may also complain to the relevant privacy or data protection authority in your jurisdiction.

Links to other websites

Other websites have their own privacy practices. If you follow an external link, review that website’s policy before sharing information.

Changes to this policy

We may update this policy when website features, services or data-handling practices change. The date above identifies the latest version.